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Kool Kone Ice Cream: Delicious Soft Serve & Sundaes in Grand Rapids, MI

Kool Kone Ice Cream, nestled in Grand Rapids, MI, offers a delightful experience for ice cream lovers. Known for its rich chocolate ice cream and delicious chocolate chip treats, this cozy shop serves generous portions at reasonable prices. Their soft-serve, especially flurries and cones, come loaded with quality mix-ins, creating memorable flavors. The friendly, attentive staff enhance the experience, even on busy days. Highlights include the unique doggy sundaes and refreshing Dole whip, catering to all ages. Kool Kone creates more than just ice cream—it crafts joyful moments, blending taste and warmth in every scoop. A must-visit for both families and dessert enthusiasts.

Kool Kone Ice Cream at a glance

  • Address 5353 Plainfield Ave NE, Grand Rapids, MI 49525, United States
  • Phone +1 616-426-9002
  • Restaurant type Ice cream shop .

Photos & Gallery

Kool Kone Ice Cream: Reviews & Ratings

Linda B.
5

Stopped on National Ice-cream Day. Got busy quickly. Only one young man working but he took good care of everyone. Delicious sundaes! I had the "drumstick" hubby had the "Hawaiian".

Christine Dekker
5

Yum!! My 4.5 yr old granddaughter and I went for a cone today. We both had chcoalte dipped twist cones - one junior and one small. First problem... they were TOO big!! I expected the junior to be half the size it was! Second problem... it was too hot out and the ice cream melted too fast(yes that is sarcasm!) We had a lot of fun trying to keep up with the melting, and eventually we won. Thankfully there was a hose available to rinse out ice cream covered hands with. The young lady working was helpful, kind and attentive. They have fabulous Moooooville icecream too if you prefer a scooped cone. Memories were made today. Thank you!!

Jenny Sylak
5

First time here and very happy! Best doggy sundaes around! PB sauce and crushed cone topping, my dogs are obsessed. Plus the dole whip is delicious Good service, reasonable pricing, yummy treats.

Amy Lucas
4

Large portions at a good price. They take a credit card, so ignore the comment about cash only! Very good soft serve and generous amounts of mixes in their flurries. Only down fall? During the day they could use more staff. It can be a long wait if you catch them behind a group.

Tim Drayton
5

Wife loves their ice cream. She gets Flurry type shakes. They will make it however you want it. Good stuff.

Kristen Root
4

The bluey character was a wonderful draw but they should really invest in some shade! Maybe a pop up tent? It's entirely too hot to be eating anything in the direct sun.

Cori H
5

We really love this place- and my kids want to come all time. However we only come probably twice a summer. On a hot day it is usually busy and we don’t always come because we know we could be waiting 15-40 min just to order and another 10-15 for everyone in our family to get their ice cream. Maybe an on call schedule for the hotter months would bring us (and others) by more. The whole place would also benefit from more shade. A tree planted next to where people wait would block that dinner rush sun. And some over the picnic tables and during the day would help keep those tables cool. Speaking as a stay at home mom. A place behind there to play would keep me coming by with friends on play dates for sure!

Jonathan Shelley
5

Something I thought I would never say: too much ice cream. The servings were overflowing. But how can you complain about getting more ice cream than expected? Definitely do not plan on trying to drive while eating. You will need both hands to hold your treat!

Location

  • Kool Kone Ice Cream
    Kool Kone Ice Cream
    5353 Plainfield Ave NE, Grand Rapids, MI 49525, United States Hotline: +1 616-426-9002

Located in the heart of Grand Rapids, Kool Kone Ice Cream stands out as a go-to spot for ice cream lovers craving rich, satisfying flavors and generous portions. Nestled at 5353 Plainfield Ave NE, this charming ice cream shop offers a delightful escape with its signature chocolate ice cream and the ever-popular chocolate chip variety, both beloved for their creamy texture and balanced sweetness.

What truly sets Kool Kone apart is its commitment to quality and customer experience. On National Ice Cream Day, the shop buzzed with activity, yet the attentive staff managed each order with care and warmth. The sundaes, like the classic "drumstick" and tropical "Hawaiian," combine traditional favorites with fresh twists that bring nostalgic flavors to life.

Their soft-serve twists, especially the chocolate-dipped cones, provide a playful challenge on warm days—melting quickly but making every bite an adventure. The large sizes offer great value, allowing you to indulge without hesitation. Plus, families appreciate the thoughtful touches, such as access to rinsing stations that keep little hands clean amid the joyful mess.

Kool Kone’s menu also pleases the furry friends, with doggy sundaes topped with peanut butter sauce and crushed cones, adding a unique pet-friendly flair. Their flurry-style shakes boast generous mix-ins, customizable to create a personal treat that keeps customers coming back. While the peak hours can get busy, especially with a smaller team, the staff’s friendly service ensures the experience remains enjoyable.

Overall, Kool Kone Ice Cream blends classic American ice cream traditions with a community-centered approach. Whether you’re after a scoop of creamy chocolate chip, a thick flurry, or a fun doggy sundae, this spot offers both comfort and creativity in every cone and cup. It’s a place where memories and flavors meet perfectly, right in Grand Rapids.

Business Information

  • Service options
    • Onsite services
    • Takeout
  • Payments
    • NFC mobile payments